Questions about your Case ID, your claim status, or your payout? Our claims support team is here to help.

Phone

Claims Support Line: +1 (800) 334-2435 Ext. 4012 — Mon–Fri, 9:00 AM – 5:00 PM ET.

Email

Support email: support@protect-fdic.org. We aim to reply within one business day.

Mailing address

Claims Recovery Operations
555 Water Street, Suite 400
Arlington, VA 22201

What to have ready

Before calling or writing, have your Case ID (format FDIC-YYYY-XXX) and the name on your claim, so we can locate your file quickly.